TERMS AND CONDITIONS

Cancellation Policy

Any cancellations must be made by 6.00pm local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge. Bookings for the following suites are all subject to a five-day cancellation policy prior to date of arrival: The Terrace Suite and The Library Suite. Bookings for The Apartment are subject to a 15-day cancellation policy.

Guarantee Policy

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after scheduled arrival. 

Deposit Policy

A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, traveller's cheque or a personal cheque. 

Group Policy

For reservations requiring 7 rooms or more please contact our Groups Desk on 00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively you can email: groups@maybourne.com

Pet and Guide Dog Policy

  • Owners/guests must advise the hotel in advance of arrival if they wish to bring a pet.
  • The breed and weight of the pet must be advised in advance.
  • For pets that weigh more than 7kg it will be at the discretion of the General Manager as to whether the pet will be permitted.
  • Guests are only permitted to have one pet in any room or suite at any given time.
  • An anti-allergenic deep cleaning fee of £100 for all room/suite categories applies following every stay.
  • Any stains or damages must be paid for according to the cost of replacement or repair.
  • Owners/guests are asked to control any noise made by the pet to ensure it does not disturb other guests.
  • The hotel reserves the right to review our accommodation commitment if operational issues occur.
  • The pet cannot be left alone in any room or suite at any time.
  • Staff are not permitted to care for the pet - e.g. feeding or walking.
  • The pet must be kept on a leash when in public areas.
  • Pets are not allowed in the spa and fitness facilities.
  • Pets are not allowed in any food and beverage area, with the exception of assistance dogs.
  • Pets are not permitted in our fleet vehicles.
  • Guests are asked to pick up any deposits left by the pet immediately.
  • Pets must be well trained.

Extra Beds 

Extra rollaway beds are available at £75 per night. We are delighted to provide cots for children up to two years of age with our compliments.

Meal Plan 

All rates are on a Room Only basis unless otherwise stated. All room rates are subject to a discretionary service charge of 5%.